Visiting Update 11th December 2020

The guidance in Warrington has now been updated and we are able to broaden our offer in relation to visiting. As before each person we support will have an individual Risk Assessment for visiting, a blanket approach will not be applied. This is to ensure the safety of the people in our care.

For our care home services we are expecting a delivery of Lateral Flow Test prior to Christmas, these tests enable a COVID result within 30 minutes. Upon receipt of a negative test result, and as agreed in the individual Risk Assessment we will be able to support contact visits, albeit with full Personal protective equipment worn and other infection control measures in place.

To ensure we can support all people in our care homes we will be limiting contact visits to one visit per week and only two constant visitors, as I am sure you can appreciate logistically supporting these visits will be a enormous undertaking for the teams.

As before, you will be asked to complete a form, including a temperature check and a declaration that you have no symptoms, the service team will support you to administer the test and you will be asked to wait in the car/outside the property for the 30 minutes whilst we await your results. The visit will be for 20 minutes and the time slot prearranged with you. The visit will be in a designated area of the service such as visiting pods, conservatories and foyers. If you do show any symptoms prior to the visit, we would respectfully ask that you inform us and cancel the visit to ensure the safety of the people we support and our colleagues.

For the people we support under the age of 65 they will be able to visit families over the Christmas period following Care Home guidance of only one household bubble, however, it is important to note they will be required to isolate for 14 days on return to the service.

For our Supported Living properties, local guidance will apply, meeting of six outdoors and bubbles of up to three households.

The team providing support to you/your loved one will contact you to discuss the Individual Risk Assessment and agree your visiting arrangements for the coming weeks.

It is important to note that if the home has any further outbreaks, we may impose visiting restrictions and the home may be closed until deemed safe to re-open by the infection Control teams.

Each of our services have access to video calls and phone calls, alternatively letters and pictures can be sent to keep in touch with your loved ones.

We thank you for your support during this very difficult time and understand the distress these restrictions may cause however; we must continue to be cautious to protect the people we support.

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